Frequently Asked Questions
Everything you need to know about shopping with Rocket Dog.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please use our online portal to generate a return shipping label.
How do I know what size to order?
Each product page features a detailed size guide. We generally recommend sizing up if you are between sizes, as our footwear tends to have a snug, comfortable fit.
Are your products vegan-friendly?
Many of our styles are 100% vegan. You can filter our collection by 'Vegan' to see all styles made without animal-derived materials.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Afterpay.